/* Base theme. Layout and components; the final brand design can replace the tokens below.
   System fonts only: Google Fonts and similar CDNs are blocked or slow in mainland China. */
:root {
    --bg: #f4f5fa;
    --surface: #ffffff;
    --surface-2: #f8f9fc;
    --text: #111827;
    --muted: #6b7280;
    --border: #e5e7ef;
    --primary: #4f46e5;
    --primary-dark: #4338ca;
    --primary-soft: #eef2ff;
    --brand-1: #ef4444;
    --brand-2: #f97316;
    --danger: #dc2626;
    --success: #16a34a;
    --warning: #d97706;
    --sidebar-bg: #0f172a;
    --sidebar-text: #cbd5e1;
    --sidebar-active: rgba(99, 102, 241, .18);
    --radius: 12px;
    --radius-sm: 8px;
    --shadow: 0 1px 2px rgba(16, 24, 40, .04), 0 1px 3px rgba(16, 24, 40, .06);
    --shadow-lg: 0 12px 32px rgba(16, 24, 40, .10);
    color-scheme: light;
}
@media (prefers-color-scheme: dark) {
    :root {
        --bg: #0b1120;
        --surface: #131c2e;
        --surface-2: #182237;
        --text: #e5e7eb;
        --muted: #94a3b8;
        --border: #24304a;
        --primary: #6366f1;
        --primary-dark: #4f46e5;
        --primary-soft: #1e1b4b;
        --sidebar-bg: #0a0f1c;
        --shadow: 0 1px 2px rgba(0, 0, 0, .3);
        --shadow-lg: 0 12px 32px rgba(0, 0, 0, .4);
        color-scheme: dark;
    }
}
* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body { margin: 0; font: 15px/1.55 system-ui, -apple-system, "Segoe UI", Roboto, "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Noto Sans CJK SC", sans-serif; background: var(--bg); color: var(--text); -webkit-font-smoothing: antialiased; }
a { color: var(--primary); text-decoration: none; }
a:hover { text-decoration: underline; }
h1 { font-size: 1.6rem; line-height: 1.25; margin: 0 0 16px; letter-spacing: -.01em; }
h2 { font-size: 1.2rem; margin: 24px 0 12px; }
h3 { font-size: 1.02rem; }
.card h2:first-child, .card h3:first-child { margin-top: 0; }
code, .mono { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: .9em; }
pre { background: var(--surface-2); border: 1px solid var(--border); padding: 12px; border-radius: var(--radius-sm); overflow-x: auto; }
.container { max-width: 1200px; margin: 0 auto; padding: 0 16px; }
.muted { color: var(--muted); }
.center { text-align: center; }
.nowrap { white-space: nowrap; }
.pos { color: var(--success); }
.neg { color: var(--danger); }
.inline { display: inline; }
.icon { flex-shrink: 0; vertical-align: middle; }

/* Brand */
.brand { display: inline-flex; align-items: center; gap: 10px; font-weight: 700; font-size: 1.1rem; color: var(--text); white-space: nowrap; }
.brand:hover { text-decoration: none; }
.logo { display: inline-grid; place-items: center; width: 34px; height: 34px; border-radius: 10px; background: linear-gradient(135deg, var(--brand-1), var(--brand-2)); color: #fff; font-size: 1.05rem; font-weight: 800; box-shadow: 0 4px 10px rgba(239, 68, 68, .3); }

/* Public header */
.pubbar { background: color-mix(in srgb, var(--surface) 85%, transparent); backdrop-filter: saturate(180%) blur(10px); -webkit-backdrop-filter: saturate(180%) blur(10px); border-bottom: 1px solid var(--border); position: sticky; top: 0; z-index: 10; }
.pubbar-inner { display: flex; align-items: center; justify-content: space-between; gap: 16px; min-height: 64px; flex-wrap: wrap; }
.nav { display: flex; align-items: center; gap: 20px; }
.nav > a:not(.btn) { color: var(--text); font-weight: 500; }
.nav-toggle, .nav-close { display: none; background: none; border: 1px solid var(--border); border-radius: var(--radius-sm); padding: 6px; color: var(--text); cursor: pointer; line-height: 0; }

/* App shell: fixed sidebar + content column */
.shell { display: grid; grid-template-columns: 248px minmax(0, 1fr); min-height: 100vh; }
.sidebar { background: var(--sidebar-bg); color: var(--sidebar-text); position: sticky; top: 0; height: 100vh; overflow-y: auto; padding: 18px 14px; }
.sidebar-head { display: flex; align-items: center; justify-content: space-between; padding: 0 6px 18px; }
.sidebar .brand { color: #fff; }
.sidebar nav { display: flex; flex-direction: column; gap: 2px; }
.sidebar nav a { display: flex; align-items: center; gap: 12px; padding: 9px 12px; border-radius: var(--radius-sm); color: var(--sidebar-text); font-weight: 500; font-size: .93rem; }
.sidebar nav a .icon { opacity: .75; }
.sidebar nav a:hover { background: rgba(255, 255, 255, .06); color: #fff; text-decoration: none; }
.sidebar nav a.active { background: var(--sidebar-active); color: #fff; box-shadow: inset 3px 0 0 #818cf8; }
.sidebar nav a.active .icon { opacity: 1; color: #a5b4fc; }
.sidebar .nav-close { border-color: rgba(255, 255, 255, .15); color: #fff; }
.shell-main { min-width: 0; display: flex; flex-direction: column; }
.topbar { position: sticky; top: 0; z-index: 10; display: flex; align-items: center; justify-content: space-between; gap: 12px; min-height: 64px; padding: 0 28px; background: color-mix(in srgb, var(--surface) 88%, transparent); backdrop-filter: saturate(180%) blur(10px); -webkit-backdrop-filter: saturate(180%) blur(10px); border-bottom: 1px solid var(--border); }
.topbar-user { display: flex; align-items: center; gap: 14px; margin-left: auto; font-size: .93rem; }
.balance { display: inline-flex; align-items: center; gap: 8px; padding: 6px 12px; border-radius: 999px; background: var(--primary-soft); color: var(--primary); }
.balance:hover { text-decoration: none; filter: brightness(.97); }
.balance small { color: var(--muted); }
.icon-link { display: inline-grid; place-items: center; width: 36px; height: 36px; border-radius: 50%; color: var(--muted); background: none; border: 0; cursor: pointer; position: relative; }
.icon-link:hover { background: var(--surface-2); color: var(--text); text-decoration: none; }
.username { display: inline-flex; align-items: center; gap: 8px; color: var(--text); font-weight: 500; }
.username:hover { text-decoration: none; }
.avatar { display: inline-grid; place-items: center; width: 32px; height: 32px; border-radius: 50%; background: linear-gradient(135deg, #6366f1, #8b5cf6); color: #fff; font-size: .85rem; font-weight: 700; }
.notif { position: relative; }
.badge { position: absolute; top: 2px; right: 0; background: var(--danger); color: #fff; font-size: 10px; font-weight: 700; border-radius: 10px; padding: 0 5px; line-height: 16px; border: 2px solid var(--surface); }
.content { min-width: 0; width: 100%; max-width: 1280px; padding: 28px; }
.main-public { padding-top: 40px; padding-bottom: 64px; min-height: 70vh; }
.footer { border-top: 1px solid var(--border); background: var(--surface); padding: 32px 0; color: var(--muted); font-size: .9rem; }
.footer-inner { display: flex; justify-content: space-between; gap: 24px; flex-wrap: wrap; align-items: flex-start; }
.footer-brand p { margin: 8px 0 0; }
.footer-links { display: flex; flex-wrap: wrap; gap: 8px 22px; }
.footer-links a { color: var(--muted); }
.footer-links a:hover { color: var(--text); }

/* Components */
.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 22px; margin-bottom: 16px; box-shadow: var(--shadow); }
.grid { display: grid; gap: 16px; }
.grid > .card { margin-bottom: 0; }
.grid + .grid, .grid + .card, .stats + .grid { margin-top: 16px; }
.grid-2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.grid-3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.grid-2-1 { grid-template-columns: minmax(0, 2fr) minmax(0, 1fr); }
.stat span { color: var(--muted); font-size: .85rem; font-weight: 500; }
.stat strong { display: block; font-size: 1.55rem; line-height: 1.3; margin-top: 4px; letter-spacing: -.01em; font-variant-numeric: tabular-nums; }
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 8px; background: var(--primary); color: #fff; border: 1px solid var(--primary); border-radius: var(--radius-sm); padding: 9px 16px; font: inherit; font-weight: 600; cursor: pointer; text-align: center; transition: background .15s, box-shadow .15s, transform .05s; box-shadow: 0 1px 2px rgba(79, 70, 229, .25); }
.btn:hover { background: var(--primary-dark); text-decoration: none; }
.btn:active { transform: translateY(1px); }
.btn:focus-visible, .input:focus-visible { outline: 3px solid color-mix(in srgb, var(--primary) 35%, transparent); outline-offset: 1px; }
.btn[disabled] { opacity: .6; cursor: not-allowed; }
.btn-sm { padding: 5px 12px; font-size: .85rem; }
.btn-lg { padding: 12px 22px; font-size: 1.02rem; }
.btn-block { display: flex; width: 100%; }
.btn-outline { background: var(--surface); color: var(--text); border-color: var(--border); box-shadow: var(--shadow); }
.btn-outline:hover { background: var(--surface-2); color: var(--text); border-color: color-mix(in srgb, var(--primary) 40%, var(--border)); }
.btn-ghost { background: transparent; color: var(--text); border-color: var(--border); box-shadow: none; }
.btn-ghost:hover { background: var(--surface); }
.btn-danger { background: var(--danger); border-color: var(--danger); box-shadow: none; }
.btn-danger:hover { background: #b91c1c; }
button.link { background: none; border: 0; color: var(--primary); cursor: pointer; font: inherit; padding: 0; }
.form { display: flex; flex-direction: column; gap: 16px; }
.form label { display: flex; flex-direction: column; gap: 6px; font-weight: 500; font-size: .92rem; }
.form label.check, label.check { flex-direction: row; align-items: center; gap: 8px; font-weight: normal; }
.input { width: 100%; padding: 10px 12px; border: 1px solid var(--border); border-radius: var(--radius-sm); font: inherit; background: var(--surface); color: var(--text); transition: border-color .15s, box-shadow .15s; }
.input:hover { border-color: color-mix(in srgb, var(--muted) 45%, var(--border)); }
.input:focus { outline: none; border-color: var(--primary); box-shadow: 0 0 0 3px color-mix(in srgb, var(--primary) 20%, transparent); }
select.input { appearance: none; -webkit-appearance: none; padding-right: 34px; background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%236b7280' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 12px center; }
textarea.input { resize: vertical; }
input[type="checkbox"], input[type="radio"] { accent-color: var(--primary); width: 16px; height: 16px; }
.alert { padding: 12px 16px; border-radius: var(--radius-sm); margin-bottom: 16px; border: 1px solid; font-size: .93rem; }
.alert-success { background: #ecfdf5; border-color: #a7f3d0; color: #065f46; }
.alert-error { background: #fef2f2; border-color: #fecaca; color: #991b1b; }
.alert-info { background: #eef2ff; border-color: #c7d2fe; color: #3730a3; }
.alert-warning { background: #fffbeb; border-color: #fde68a; color: #92400e; }
@media (prefers-color-scheme: dark) {
    .alert-success { background: #052e1a; border-color: #14532d; color: #86efac; }
    .alert-error { background: #350a0a; border-color: #7f1d1d; color: #fca5a5; }
    .alert-info { background: #1e1b4b; border-color: #3730a3; color: #c7d2fe; }
    .alert-warning { background: #2d1d05; border-color: #78350f; color: #fcd34d; }
}
.table-wrap { overflow-x: auto; background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); margin-bottom: 16px; box-shadow: var(--shadow); }
.card .table-wrap { border: 0; box-shadow: none; border-radius: 0; }
.table { width: 100%; border-collapse: collapse; }
.table th, .table td { padding: 11px 14px; border-bottom: 1px solid var(--border); text-align: left; vertical-align: top; }
.table tr:last-child td { border-bottom: 0; }
.table thead th { font-size: .78rem; color: var(--muted); font-weight: 600; text-transform: uppercase; letter-spacing: .04em; background: var(--surface-2); }
.table th { font-size: .85rem; color: var(--muted); font-weight: 600; }
.table tbody tr:hover td { background: var(--surface-2); }
.table.kv th { width: 35%; }
.table.small td { padding: 8px 10px; font-size: .875rem; }
.category-row td { background: var(--surface-2); font-weight: 600; }
.link-cell { max-width: 260px; word-break: break-all; }
.actions { display: flex; gap: 6px; }
.tag { display: inline-block; font-size: .75rem; padding: 1px 8px; border-radius: 10px; background: var(--primary-soft); color: var(--primary); margin: 1px; font-weight: 500; }
.tag.muted { background: var(--surface-2); color: var(--muted); }
.status { display: inline-block; font-size: .78rem; font-weight: 600; padding: 2px 10px; border-radius: 999px; background: var(--surface-2); color: var(--muted); white-space: nowrap; }
.status-completed, .status-paid, .status-answered { background: #dcfce7; color: #166534; }
.status-partial, .status-customer_reply { background: #fef3c7; color: #92400e; }
.status-canceled, .status-failed, .status-expired, .status-rejected, .status-error, .status-fail { background: #fee2e2; color: #991b1b; }
.status-in_progress, .status-processing, .status-open { background: #dbeafe; color: #1e40af; }
.tabs { display: inline-flex; gap: 2px; flex-wrap: wrap; margin-bottom: 14px; padding: 3px; background: var(--surface); border: 1px solid var(--border); border-radius: 10px; }
.tabs a { padding: 6px 12px; border-radius: 7px; color: var(--muted); font-weight: 500; font-size: .9rem; }
.tabs a:hover { color: var(--text); text-decoration: none; }
.tabs a.active { background: var(--primary); color: #fff; }
.page-head { display: flex; justify-content: space-between; align-items: center; gap: 12px; flex-wrap: wrap; margin-bottom: 20px; }
.page-head h1 { margin: 0; }
.inline-form { display: flex; gap: 8px; }
.pagination { display: flex; gap: 16px; align-items: center; justify-content: center; margin: 16px 0; }
.charge { font-size: 1.1rem; }
.desc { white-space: pre-line; font-size: .9rem; }
.copy-row { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; margin-top: 8px; }
.copy-row code { background: var(--surface-2); border: 1px solid var(--border); padding: 6px 10px; border-radius: var(--radius-sm); word-break: break-all; }
.list-item { display: flex; justify-content: space-between; gap: 12px; padding: 12px 0; border-bottom: 1px solid var(--border); }
.list-item.unread strong::before { content: "● "; color: var(--primary); }
.thread { display: flex; flex-direction: column; gap: 12px; margin-bottom: 16px; }
.message { padding: 12px 16px; border-radius: var(--radius); background: var(--surface); border: 1px solid var(--border); max-width: 85%; box-shadow: var(--shadow); }
.message.mine { align-self: flex-end; background: var(--primary-soft); border-color: color-mix(in srgb, var(--primary) 25%, var(--border)); }
.message.staff { border-left: 3px solid var(--primary); }
.message .meta { font-size: .8rem; color: var(--muted); margin-bottom: 4px; }
.auth-card { max-width: 440px; margin: 24px auto; padding: 32px; box-shadow: var(--shadow-lg); }
.auth-card h1 { text-align: center; font-size: 1.45rem; margin-bottom: 22px; }
.auth-links { text-align: center; margin-top: 18px; font-size: .92rem; }
.main-public > .alert { max-width: 760px; margin-left: auto; margin-right: auto; }

/* Homepage */
.hero { display: grid; grid-template-columns: minmax(0, 1.35fr) minmax(0, 1fr); gap: 40px; align-items: center; padding: 56px 48px; margin-bottom: 48px; border-radius: 24px; color: #fff; background: radial-gradient(1200px 500px at 0% 0%, #6366f1 0%, transparent 60%), radial-gradient(900px 500px at 100% 100%, #f97316 0%, transparent 55%), linear-gradient(135deg, #312e81, #1e1b4b 60%, #7c2d12); box-shadow: var(--shadow-lg); }
.hero h1 { font-size: 2.6rem; line-height: 1.15; margin: 14px 0 16px; letter-spacing: -.02em; }
.eyebrow { display: inline-block; padding: 4px 12px; border-radius: 999px; background: rgba(255, 255, 255, .14); border: 1px solid rgba(255, 255, 255, .2); font-size: .82rem; font-weight: 600; }
.lead { font-size: 1.1rem; max-width: 600px; margin: 0 0 28px; opacity: .85; }
.hero-actions { display: flex; gap: 12px; flex-wrap: wrap; }
.hero .btn { background: #fff; color: #312e81; border-color: #fff; }
.hero .btn:hover { background: #eef2ff; }
.hero .btn-ghost { background: transparent; color: #fff; border-color: rgba(255, 255, 255, .45); }
.hero .btn-ghost:hover { background: rgba(255, 255, 255, .1); }
.hero-panel { background: rgba(255, 255, 255, .1); border: 1px solid rgba(255, 255, 255, .18); border-radius: 18px; padding: 24px; backdrop-filter: blur(6px); -webkit-backdrop-filter: blur(6px); }
.hero-panel-title { font-weight: 700; margin-bottom: 14px; }
.chips { display: flex; flex-wrap: wrap; gap: 8px; }
.chip { padding: 6px 12px; border-radius: 999px; background: rgba(255, 255, 255, .14); font-size: .88rem; font-weight: 500; }
.hero-ticks { display: grid; gap: 10px; margin-top: 20px; padding-top: 18px; border-top: 1px solid rgba(255, 255, 255, .18); font-size: .93rem; }
.hero-ticks div { display: flex; align-items: center; gap: 8px; }
.section-title { font-size: 1.5rem; margin: 48px 0 18px; letter-spacing: -.01em; }
.features .section-title { margin-top: 0; }
.feature h3 { margin: 14px 0 6px; }
.feature p { margin: 0; font-size: .93rem; }
.feature-icon { display: inline-grid; place-items: center; width: 44px; height: 44px; border-radius: 12px; background: var(--primary-soft); color: var(--primary); }
.cta { margin-top: 48px; padding: 32px; }
.features, .stats { margin: 0 0 16px; }
.error-page { text-align: center; padding: 60px 0; }
.error-page h1 { font-size: 4.5rem; margin: 0; background: linear-gradient(135deg, var(--primary), var(--brand-2)); -webkit-background-clip: text; background-clip: text; color: transparent; }
.prose h3 { margin-top: 20px; }
.prose { max-width: 820px; }

@media (max-width: 1000px) {
    .hero { grid-template-columns: 1fr; padding: 40px 28px; }
}
@media (max-width: 860px) {
    .shell { grid-template-columns: 1fr; }
    .sidebar { position: fixed; inset: 0 auto 0 0; width: 280px; max-width: 85vw; z-index: 40; transform: translateX(-100%); transition: transform .2s ease; box-shadow: var(--shadow-lg); }
    .sidebar.open { transform: none; }
    .nav-toggle, .nav-close { display: inline-grid; place-items: center; }
    .topbar { padding: 0 16px; }
    .content { padding: 20px 16px; }
    .username-text { display: none; }
    .balance small { display: none; }
    .nav { display: none; width: 100%; flex-direction: column; align-items: flex-start; padding-bottom: 14px; gap: 12px; }
    .nav.open { display: flex; }
    .grid-2, .grid-3, .grid-2-1 { grid-template-columns: 1fr; }
    .hero { padding: 32px 20px; border-radius: 18px; }
    .hero h1 { font-size: 1.9rem; }
    .message { max-width: 100%; }
    .auth-card { padding: 24px 20px; }
}

/* Parts 3–5 additions */
.hp { position: absolute; left: -10000px; width: 1px; height: 1px; overflow: hidden; }
.small { font-size: .875rem; }
.grid-4 { grid-template-columns: repeat(4, minmax(0, 1fr)); }
a.card.stat { color: var(--text); }
a.card.stat:hover { border-color: var(--primary); text-decoration: none; }
.quick-actions { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 16px; }
.card-head { display: flex; justify-content: space-between; align-items: baseline; }
.card-head h2 { margin: 0 0 8px; }
ul.plain { list-style: none; padding: 0; margin: 0; }
ul.plain li { padding: 4px 0; }
.steps .step { display: inline-grid; place-items: center; width: 28px; height: 28px; border-radius: 50%; background: var(--primary); color: #fff; font-weight: 700; }
.steps h3 { margin: 8px 0 4px; }
.faq details { padding: 10px 0; border-bottom: 1px solid var(--border); }
.faq summary { cursor: pointer; font-weight: 600; }
.qr { width: 180px; height: 180px; background: #fff; padding: 4px; border-radius: 6px; }
.qr svg { width: 100%; height: 100%; }
.tabs.small a { padding: 4px 10px; font-size: .875rem; }

/* New order page */
.order-layout { display: grid; grid-template-columns: minmax(0, 1.1fr) minmax(0, 1fr); gap: 16px; align-items: start; }
.catalog { padding: 12px; }
.catalog-filters { display: flex; flex-direction: column; gap: 8px; margin-bottom: 8px; }
.filter-row { display: flex; gap: 8px; align-items: center; justify-content: space-between; flex-wrap: wrap; }
.filter-row select { flex: 1; min-width: 140px; }
.svc-list { max-height: 70vh; overflow-y: auto; border-top: 1px solid var(--border); }
.svc-cat { position: sticky; top: 0; background: var(--bg); font-weight: 600; font-size: .85rem; padding: 6px 8px; z-index: 1; }
.svc-item { display: flex; align-items: flex-start; gap: 8px; padding: 8px; border-bottom: 1px solid var(--border); cursor: pointer; }
.svc-item:hover, .svc-item:focus { background: var(--bg); outline: none; }
.svc-item.selected { background: #eff6ff; box-shadow: inset 3px 0 0 var(--primary); }
.svc-item.unavailable { opacity: .6; }
.svc-main { flex: 1; min-width: 0; font-size: .92rem; }
.svc-id { color: var(--muted); font-size: .8rem; }
.svc-rate { white-space: nowrap; font-weight: 600; font-size: .9rem; }
.fav { background: none; border: 0; cursor: pointer; font-size: 1.05rem; color: var(--muted); padding: 0 2px; line-height: 1.3; }
.fav.on { color: #f59e0b; }
.order-panel { position: sticky; top: 72px; }
.order-panel h2 { margin-top: 0; font-size: 1.1rem; }
@media (prefers-color-scheme: dark) { .svc-item.selected { background: #1e3a5f; } }

@media (max-width: 860px) {
    .grid-4 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .order-layout { grid-template-columns: 1fr; }
    .order-panel { position: static; }
    .svc-list { max-height: 50vh; }
}

/* Parts 6–16 additions */
.lang-switch { position: relative; }
.lang-switch summary { cursor: pointer; list-style: none; padding: 2px 8px; border: 1px solid var(--border); border-radius: 6px; font-size: .875rem; }
.lang-switch summary::-webkit-details-marker { display: none; }
.lang-menu { position: absolute; right: 0; top: 110%; background: var(--surface); border: 1px solid var(--border); border-radius: 6px; padding: 4px; z-index: 20; min-width: 120px; }
.lang-menu a { display: block; padding: 6px 10px; color: var(--text); border-radius: 4px; }
.lang-menu a.active, .lang-menu a:hover { background: var(--bg); text-decoration: none; }
.level-badge { display: inline-block; padding: 2px 10px; border-radius: 12px; font-size: .8rem; font-weight: 600; border: 1px solid; }
.level-bronze { color: #92400e; border-color: #d6a77a; background: #fdf3e7; }
.level-silver { color: #374151; border-color: #9ca3af; background: #f3f4f6; }
.level-gold { color: #854d0e; border-color: #eab308; background: #fef9c3; }
tr.current td { background: var(--bg); }
.progress { height: 6px; background: var(--border); border-radius: 3px; overflow: hidden; margin-top: 4px; min-width: 60px; }
.progress span { display: block; height: 100%; background: var(--success); }
.progress-lg { height: 12px; }
.icon-btn { background: none; border: 0; cursor: pointer; color: var(--muted); padding: 0 2px; font-size: .9rem; }
.row-menu { position: relative; }
.row-menu summary { cursor: pointer; list-style: none; padding: 0 8px; font-size: 1.2rem; line-height: 1; }
.row-menu summary::-webkit-details-marker { display: none; }
.row-menu-items { position: absolute; right: 0; z-index: 15; background: var(--surface); border: 1px solid var(--border); border-radius: 6px; padding: 6px; min-width: 180px; display: flex; flex-direction: column; gap: 2px; box-shadow: 0 4px 12px rgba(0,0,0,.08); }
.row-menu-items a, .row-menu-items button.link { display: block; text-align: left; padding: 6px 8px; border-radius: 4px; color: var(--text); white-space: nowrap; }
.row-menu-items a:hover, .row-menu-items button.link:hover { background: var(--bg); text-decoration: none; }
.row-menu-items button.neg { color: var(--danger); }
.filters summary { cursor: pointer; font-weight: 600; }
.filter-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(170px, 1fr)); gap: 10px; margin-top: 12px; align-items: end; }
.filter-grid label { display: flex; flex-direction: column; gap: 4px; font-size: .875rem; }
.actions.wrap { flex-wrap: wrap; }
.prefs { border: 1px solid var(--border); border-radius: 6px; padding: 10px 12px; display: flex; flex-direction: column; gap: 6px; }
.attachment { margin-top: 6px; font-size: .9rem; }
.status-awaiting_support, .status-open { background: #dbeafe; color: #1e40af; }
.status-awaiting_customer { background: #fef3c7; color: #92400e; }
.status-resolved { background: #dcfce7; color: #166534; }
.status-fail { background: #fee2e2; color: #991b1b; }

/* Theme refinements for the components above */
.steps .step { width: 34px; height: 34px; border-radius: 10px; background: var(--primary-soft); color: var(--primary); }
.svc-item.selected { background: var(--primary-soft); }
.svc-cat { background: var(--surface-2); }
.quick-actions { margin-bottom: 20px; }
.faq details { padding: 14px 0; }
.faq details:last-child { border-bottom: 0; }
.faq summary { list-style: none; display: flex; justify-content: space-between; gap: 12px; }
.faq summary::-webkit-details-marker { display: none; }
.faq summary::after { content: "+"; color: var(--muted); font-weight: 400; font-size: 1.2rem; line-height: 1; }
.faq details[open] summary::after { content: "−"; }
.faq details p { margin: 10px 0 0; color: var(--muted); }
.lang-switch summary { padding: 5px 10px; border-radius: var(--radius-sm); background: var(--surface); font-weight: 500; }
.lang-menu { border-radius: var(--radius-sm); box-shadow: var(--shadow-lg); }
.lang-menu a.active, .lang-menu a:hover { background: var(--surface-2); }
.row-menu-items { border-radius: var(--radius-sm); box-shadow: var(--shadow-lg); }
.row-menu-items a:hover, .row-menu-items button.link:hover { background: var(--surface-2); }
tr.current td { background: var(--primary-soft); }
.progress { background: var(--surface-2); border: 1px solid var(--border); }
.progress span { background: linear-gradient(90deg, #22c55e, #16a34a); }
@media (prefers-color-scheme: dark) {
    .status-completed, .status-paid, .status-answered, .status-resolved { background: #052e1a; color: #86efac; }
    .status-partial, .status-customer_reply, .status-awaiting_customer { background: #2d1d05; color: #fcd34d; }
    .status-canceled, .status-failed, .status-expired, .status-rejected, .status-error, .status-fail { background: #350a0a; color: #fca5a5; }
    .status-in_progress, .status-processing, .status-open, .status-awaiting_support { background: #172554; color: #93c5fd; }
    .level-bronze { background: #2a1a0b; color: #fdba74; border-color: #7c4a1e; }
    .level-silver { background: #1f2937; color: #e5e7eb; border-color: #4b5563; }
    .level-gold { background: #2a2205; color: #fde047; border-color: #a16207; }
    .tag { color: #c7d2fe; }
}
@media (max-width: 560px) {
    .grid-4 { grid-template-columns: 1fr 1fr; }
    .page-head h1 { font-size: 1.35rem; }
}
.main-public > section.grid { margin-top: 16px; }

/* Character avatar */
.avatar-svg { display: block; border-radius: 50%; }
.avatar.has-svg { background: none; padding: 0; overflow: hidden; }
.avatar.has-svg .avatar-svg { width: 100%; height: 100%; }
.character-layout { display: grid; grid-template-columns: minmax(260px, 340px) minmax(0, 1fr) minmax(200px, 260px); gap: 16px; align-items: start; }
.character-stage { display: flex; flex-direction: column; align-items: center; gap: 14px; position: sticky; top: 84px; }
.character-preview .avatar-svg { width: 280px; height: 280px; max-width: 100%; box-shadow: var(--shadow-lg); border: 4px solid var(--surface); }
.character-mini { display: flex; align-items: center; gap: 10px; }
.char-mini-ring .avatar-svg { width: 56px; height: 56px; }
.char-presets { display: flex; flex-wrap: wrap; gap: 6px; justify-content: center; align-items: center; }
.preset-chip { display: inline-flex; align-items: center; gap: 6px; padding: 4px 10px 4px 4px; border: 1px solid var(--border); border-radius: 999px; background: var(--surface); color: var(--text); font: inherit; font-size: .85rem; cursor: pointer; }
.preset-chip:hover { border-color: var(--primary); }
.preset-swatch { width: 22px; height: 22px; border-radius: 50%; border: 1px solid rgba(0, 0, 0, .1); }
.color-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: 10px; }
.color-field { flex-direction: row !important; align-items: center; gap: 10px !important; font-weight: 500; padding: 6px 8px; border: 1px solid var(--border); border-radius: var(--radius-sm); cursor: pointer; }
.color-field input[type="color"] { width: 34px; height: 34px; padding: 0; border: 0; border-radius: 8px; background: none; cursor: pointer; flex-shrink: 0; }
.color-field input[type="color"]::-webkit-color-swatch-wrapper { padding: 0; }
.color-field input[type="color"]::-webkit-color-swatch { border: 1px solid var(--border); border-radius: 8px; }
.seg { border: 0; padding: 0; margin: 0 0 4px; }
.seg legend { font-weight: 600; font-size: .9rem; margin-bottom: 6px; }
.seg label { display: inline-block; margin: 0 4px 6px 0; }
.seg input { position: absolute; opacity: 0; pointer-events: none; }
.seg span { display: inline-block; padding: 6px 12px; border: 1px solid var(--border); border-radius: 999px; font-size: .88rem; font-weight: 500; cursor: pointer; background: var(--surface); }
.seg input:checked + span { background: var(--primary); border-color: var(--primary); color: #fff; }
.seg input:focus-visible + span { outline: 3px solid color-mix(in srgb, var(--primary) 35%, transparent); }
.character-art img { width: 100%; height: auto; border-radius: var(--radius-sm); display: block; background: #0b0b10; }
.character-art p { margin: 10px 0 0; }
.welcome { display: flex; align-items: center; gap: 14px; }
.welcome .avatar-svg { width: 56px; height: 56px; box-shadow: var(--shadow); }
.welcome a.char-edit { font-size: .85rem; }
@media (max-width: 1100px) { .character-layout { grid-template-columns: minmax(240px, 320px) minmax(0, 1fr); } .character-art { display: none; } }
@media (max-width: 760px) { .character-layout { grid-template-columns: 1fr; } .character-stage { position: static; } }

/* Customer home */
.home-hero { display: flex; align-items: center; gap: 32px; padding: 28px 32px; margin-bottom: 20px; background: radial-gradient(600px 300px at 0% 0%, color-mix(in srgb, var(--primary) 14%, transparent), transparent 70%), radial-gradient(500px 300px at 100% 100%, color-mix(in srgb, var(--brand-2) 12%, transparent), transparent 70%), var(--surface); }
.home-avatar { flex-shrink: 0; border-radius: 50%; transition: transform .15s; }
.home-avatar:hover { transform: scale(1.03); }
.home-avatar .avatar-svg { width: 168px; height: 168px; border: 5px solid var(--surface); box-shadow: var(--shadow-lg); }
.home-main { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 14px; }
.home-main h1 { margin: 0; font-size: 1.8rem; }
.home-level { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; }
.home-progress { flex: 1; min-width: 200px; max-width: 360px; display: flex; flex-direction: column; gap: 4px; }
.home-balance { display: flex; align-items: baseline; gap: 10px; flex-wrap: wrap; }
.home-balance strong { font-size: 2rem; letter-spacing: -.02em; font-variant-numeric: tabular-nums; }
.home-actions { display: flex; gap: 10px; flex-wrap: wrap; }
@media (max-width: 760px) {
    .home-hero { flex-direction: column; text-align: center; padding: 24px 18px; gap: 18px; }
    .home-level, .home-actions, .home-balance { justify-content: center; }
    .home-avatar .avatar-svg { width: 132px; height: 132px; }
    .home-main h1 { font-size: 1.45rem; }
}